Do you offer refunds?

We sure do! We recommend reading our Return and Refund Policy below before getting in contact.

I would like to return my order. What should I do?

Don't worry, we are more than happy to help you out. The best thing to do is give us a call or shot us an email. Ph: +61 03 6234 2484 E: store@hopvineandstill.com

How do I cancel or change my order?

If you order hasn't shipped yet we can cancel or change your order. Give us a call ASAP before we ship your order. Ph: +61 03 6234 2484

Return and Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards

Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping

To return your product, you should mail your product to: 158 Murray Street Hobart Tasmania AU 7000

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are will be refunded once goods have been received by us.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.